+FULLFILLMENT
All orders placed with Maskulin have an estimated delivery date within 15 business days from date of original purchase. Please be advised expected date of delivery is only an estimate and is subject to change.
-Due to circumstances beyond our control (holiday peak periods, low stock, weather, job action, incorrect delivery information, border and/or customs delay) some orders may be delayed and/or returned.
-Elements, Nordik Naturals & Nordiq Naturals products are produced directly upon order to insure optimum product freshness. Products are not stowed on shelves in a shipment facility.
-Fragrances are shipped via Maskulin's Distribution Center in New York City, NY.
-Skin care products and/or Fragrances ordered at the same time may not be dispatched via one carrier. Two or more packages may be shipped with variable expected dates for delivery.
-Orders with incorrect shipment information will be returned to original shipment facility in Richmond, British Columbia. An email will be sent to verify information and the shipment will be expedited. Failure of delivery a second time will result in return of goods to original shipper and the order will be cancelled.
-Overnight, one-day or two-day delivery are not currently available.
+ORDER RETURNS
The return policy is valid from 14 days from the date of original delivery.
This policy may/will be waived in lieu of unforeseen circumstances at the discretion of Maskulin Canada.
-Any returned item(s) must be unused, unopened, and in original packaging.
-Any item that appears opened or used (product seal is broken) will not be considered for a return or refund.
-Returned items must be in a new package or container.
-All return packages must include the self-addressed decal that is included in the original delivery. Call the delivery dispatch number on the label to arrange for pickup.
-There is no shipment charge for original returns.
+ORDER REFUNDS
-Purchase Credits will be issued in lieu of monetary refund on all purchases.
-All credits will total the amount of the original purchase.
*Changes in retail or delivery costs will not be considered.
-In case of unauthorized or fraudulent use of a Credit/Debit Card, a refund to the original form of payment may be considered after adequate investigation.
*Contact Guest Solutions through the Client Portal for further consideration.
**Proof may be required from a Financial Institution or Crediting Agency.
+EXCLUSIVE / PRICED TO CLEAR / HOLIDAY FINAL SALES
All sales are final on exclusive or priced-to-clear items.
+MASKULIN CANADA CLIENT CARE
+1-855-755-5007 or [email protected]